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Search for: Search For Home Emsisoft Anti-Malware Home features: Scan & Clean Anti-Ransomware Layered Protection Emergency Kit Anti-Phishing (improved!) Cloud Management For Business Emsisoft Business Security features: Scan & Clean Cloud Management Layered Protection Server & Automation Anti-Ransomware Enterprise Security (optional) Pricing Buy Online Buy from local partner Renew license Tools Ransomware Decryption Emergency Kit Pro Commandline Scanner Emsisoft Mobile Security Support Contact us Community Support Submit a suspicious file Blog News & Updates Enterprise Security Protection Guides Malware Lab Commentaries Latest Videos Who is Emsisoft? English English Deutsch Français Who is Emsisoft? English English Deutsch Français Search for: Login How can we help you? Search for: Search CHAT NOW SEND EMAIL COMMUNITY SUPPORT User Guides Installation Get started with your installation. Download and installation Changing installation parameters Deployment via Group Policy on Windows Servers/Active Directory Firewall configuration guide Supported operating systems and platforms More... Getting Started Walking you through your first few moments of using the software. Quick Access Settings Protection Status Potentially Unwanted Programs Online Updates Licenses How to open Emsisoft Anti-Malware Protection Guides More... Protection and Alert Settings Get the most out of the major protection modules that make up our software. Behavior Blocker and Anti-Ransomware File Guard Web Protection Emsisoft Browser Security More... Handling alerts What to do when the software alerts you of a threat to your PC. What to do when you receive an alert Malware Scans Learn how the scanner works and how you can configure it to meet your unique needs. Understanding the different types of scans Custom Scan How to handle detected threats Scheduled Scan Scanner Settings More... Emsisoft Emergency Kit Get the most out of Emsisoft's portable second opinion scanner. Getting Started Making Your Own Portable Emsisoft Emergency Kit Using the Emsisoft Emergency Kit Scanner How to Deal With Detected Threats How to Configure Emsisoft Emergency Kit Emsisoft Emergency Kit Commandline Scanner Emsisoft Emergency Kit Pro More... Logs Find out how you can use Logs to keep track of all the important software-related events. Using Logs Settings Want to go beyond the default configuration? Check out our detailed rundown of all the major settings. Exclusions Settings Notification Settings Update Settings Advanced Settings Permissions Settings License Settings More... MyEmsisoft Use the online portal to keep track of your licenses and manage your account settings. My Account Panel Personal Licenses Panel Devices Panel Emsisoft Cloud Console Web based remote management of Emsisoft protection software Emsisoft Cloud Console User Guide Best practices for Managed Service Providers (MSPs) Deployment via Group Policy on Windows Servers/Active Directory Reducing network traffic with the built-in relay feature (cache proxy) More... Emsisoft Mobile Security Common questions regarding protection of Android devices. How do I migrate Emsisoft Mobile Security to a new mobile device? What if I have to do a factory reset on my device? How do I install Emsisoft Mobile Security on my mobile device? How do I insert an Emsisoft Mobile Security license key? More... Emsisoft Partner Program For managed service providers (MSPs) and value added resellers (VARs) Introduction to the Emsisoft Partner Program Best practices for Managed Service Providers (MSPs) Monthly billing option for Managed Service Providers (MSPs) License purchase and management for Emsisoft partners Automation guide: Setting up new customer workspaces via API More... Frequently Asked Questions Malware Infection Handling Need help with removing a specific malware? How to get help when malware can not be removed automatically My Emsisoft product is unable to remove an infection. What should I do? Settings & Diagnostics Learn how to configure the software for your personal needs. What are delayed updates? How do I reduce download traffic for online updates? How do I exclude a program from an Emsisoft product? How do I allow a website that has been blocked by an Emsisoft product? How can I determine if the Emsisoft realtime protection is running and working correctly? What are beta updates? More... False Alerts How to deal with wrongly detected files. Why did an Emsisoft product detect an innocent file as malware? Licensing & Billing Common questions regarding payments and license activation. How do I insert my license in an Emsisoft product? How do I migrate an Emsisoft Anti-Malware product license seat to a different computer? My Emsisoft license has expired. How can I extend my license? Why is my license not accepted by an Emsisoft product? I am a first time user. Why does the software say the trial has already been used? How do I migrate my personal license to a Cloud Console workspace? More... Compatibility How to avoid troubles and make sure the software is running smoothly. How can I translate an Emsisoft product into a new language or update an existing translation? Are Emsisoft products fully compatible with other security products? Are Emsisoft products a replacement for other security products? FAQ about Emsisoft Internet Security More... Troubleshooting Best advise on resolving software troubles. Remote Support: How do I use ISL? Why am I receiving an error message about a Computer Resource Problem? How do I configure Emsisoft Anti-Malware debug logs? Why can I not update? How do I use the Emsisoft Diagnostic Tool? How do I run a scan with FRST? Remote Support: How do I use TeamViewer? How do I create Fiddler logs? How do I create a manual full application crash dump? How do I configure automatic memory dumps in case of blue screens? My e-mail address has changed. What should I do now? How do I configure automatic crash dumps in case of application failures? Why did I not receive a password or confirmation email after creating a new user account? How do I cause a controlled blue screen? I have lost my password for an Emsisoft online service. What should I do? My system is infected. Can you help me? How do I take a screenshot? More... Compliance How does Emsisoft comply with rules regarding the processing and storage of your personal data? How does the the General Data Protection Regulation affect my company? How does the the General Data Protection Regulation affect home users? Vulnerability report What is the General Data Protection Regulation? More... Installing & Uninstalling Best practice advise for installing and removing Emsisoft products properly. Why can’t I install an Emsisoft product on Windows XP & Vista? How do I completely uninstall an Emsisoft Product? Contacting Emsisoft Different methods for contacting Emsisoft for help, information, or just about any other reason. Send us an email Specialized Products & Services Learn more about Emsisoft's specialized offerings. Emsisoft Technology Licensing Ransomware Advisory and Recovery Services Ready to take back control of your online safety? Get our FREE essential 10-day email series with straight-talking, no-nonsense advice on keeping your data and privacy safe, straight to your inbox. Get the 1st tip Emsisoft requires collection and processing of certain personal data to provide the services. Please confirm that you have read and accept the terms of our Privacy Policy PRODUCTS & SERVICES Emsisoft Anti-Malware Home Emsisoft Business/Enterprise Security Emsisoft Cloud Console Emsisoft Commandline Scanner Emsisoft Emergency Kit Pro Emsisoft Mobile Security RANSOMWARE/MALWARE REMOVAL Free Ransomware Decryption Customized Ransomware Recovery Protection Guides Malware Lab PARTNERS Managed Service Providers Resellers Technology Partners Affiliates Find a Partner RESOURCES MyEMSISOFT News Blog User Guides Community Forum Chat Support COMPANY About Caree...